Sometimes
it’s fun to watch the contradictory conversations that circle between “old” or
“mainstream” media and “new” media. Their
positions are self-serving but instructive.
Today’s
MediaPost (registration required) features an editorial about the virtues of
including blogs in market research and PR strategies. While acknowledging the potential downside of
digital lynch mobs, the article makes the point that these highly engaged
consumers can also serve as terrific brand advocates. The piece underscores the premise that
effective “blog relations” is founded on authentic engagement with the
audience, and that it’s more akin to customer service than PR.
On the
other hand, today’s editorial page of the Chicago Tribune (registration
required) includes an article about the relative ineffectiveness (and
irrelevancy) of the blogosphere. It cites as proof a recent
Now we all
know that research can be flogged to prove nearly any point. The interesting question is why so many old
media warhorses are so threatened by the idea of consumer generated media. Heaven forbid that they’d actually have
readers so interested that they start a debate.
Of course
there are flaws in today’s incarnation of blogs and consumer generated
media. And yes, there are many
self-referential conversations, particularly among technologists and
politicians. But at 28m blogs and
growing, they aren’t going away anytime soon. The self-expression Pandora has
been unleashed from the box. Savvy
journalists and marketers will learn how best to engage, and, even better,
provide a counterpoint of reasoned thought in these conversations.
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